Consumer Advocacy

Contact Information

The Consumer Advocate Department is responsible for following up on Consumer concerns and quality of care issues as they relate to the health, safety, and rights of the men and women served by Babcock Center. A concern or complaint can be registered with the Consumer Advocate by filling out the Consumer Concern/Complaint form below. This department is responsible for investigating all allegations of abuse, neglect, and exploitation. Training on abuse prevention and reporting is also coordinated through the Consumer Advocate Department. It is an ongoing mission for Babcock Center to provide the best quality service possible.  As we work toward this goal the Consumer Advocate invites anyone who has knowledge of conditions at any of our facilities to fill out the online Quality Assurance Survey. There is a 24-hour hotline that is linked directly to the consumer Advocate. This hotline may be accessed by anyone that has a concern regarding the quality of care provided by Babcock Center. The hotline number is (803) 256-4970. The Babcock Center Consumer Advocate, Tonya Bradford, can also be reached through email at tbradford@babcockcenter.org.

Concern/Complaint Form

[FrontPage Save Results Component] Name of Person Reporting (First, Last) Mailing Address City, State and Zip Email Address Phone Number Name of Consumer Babcock Center Facility (if applicable) Service or Support provided by Babcock Center Description of Concern/Complaint

Quality Assurance Survey

[FrontPage Save Results Component] Are you satisfied with the services and/or supports your family member receives? Yes Somewhat No Has your family member made any progress toward being more independent? Yes Somewhat No Do you feel comfortable with your family member's staff? Yes Somewhat No Is your family member treated with respect? Yes Somewhat No Does your family member participate in social activities in the community? Yes Somewhat No Are your concerns handled in a timely manner? Yes Somewhat No Do you feel that transportation services for your family member are adequate? Yes Somewhat No If your family member resides in a residential facility at Babcock Center, please rate the quality of care your family member receives. Excellent Good Fair Poor Awfull Not Applicable If your family member receives vocational (work) services/supports from Babcock Center, please rate the quality of supports your family member receives. Excellent Good Fair Poor Awfull Not Applicable If you receive services from the Richland/Lexington Disabilities and Special Needs Board, are you satisfied with the services/supports you are receiving from your service coordinator?  Excellent Good Fair Poor Awfull Not Applicable Do you feel that the person centered planning process has affected your family member's quality of supports? Yes Somewhat No        How? Contact Information (optional) Your Name (first, last) Mailing Address City, State and Zip Email Address Phone Number Name of Consumer Babcock Center Facility (if applicable) Service or Support provided by Babcock Center Suggestions or Comments